Please read the following warranty information for important disclosures before using your new inHarmony product. It is the mission of inHarmony Interactive, Inc. to design, develop, manufacture and sell innovative, high quality products that harmonize the mind, body, and spirit in service of one and all. We appreciate your commitment to our mission and our products and are pleased to let you know that the inHarmony product that you purchased comes with a limited warranty. The warranty provides peace of mind you are covered for components and defects in workmanship within the coverage guidelines and limitations outlined below. Coverage guidelines:
- We will warranty the mattress, cushion, platform and parts for 2 years when returned to our warehouse in San Diego. After 2 years, the customer pays labor charges and for parts needed to complete the repair.
- Electronic components are warranted by their manufacturer – i.e. amplifiers, headphones, and cables.
- Customer should complete warranty cards on all components individually when received and contact the manufacturer directly for repairs or replacements of a component.
- Freight charges to the warehouse & back to the customer are the customer’s responsibility.
The warranty begins on the original purchase date and consists of:
WARRANTY *Factory Service &**Parts
inHarmony Product, 2 years
Electronic Components & Platform (Warranty as offered by component manufactures)
*Factory Service (Labor): inHarmony Interactive, Inc. will repair parts covered by this warranty and labor for repair work and return to customer when repairs are completed.
**Parts Only (Parts): inHarmony Interactive, Inc. will supply repair parts that are covered by this warranty to customer for repairs performed at the factory.
Product Faux Leather Cover
The cover is warranted for 60 days against “material defects”. This does not include: stains, snags, ordinary wear & tear and abuse. Replacement covers can be purchased if needed. Repairs to seams and zippers can be done by the factory. (“Parts, Labor & Shipping” charges apply.)
In the unlikely event that your inHarmony product malfunctions or requires repair, please contact our customer service at (888) 276-8040 or Support@iaminHarmony.com for assistance.
All warranty service requires approval and authorization by inHarmony Interactive, Inc. Prior to providing warranty approval we first trouble shoot the issues by video or video conference. Once we identify the issues we take the appropriate steps to replace the needed parts. Products require a Return Merchandise Authorization Number (RMA) for any returns to the warehouse. For returns, the customer is responsible for packing the product in the original box or in approved packaging. Shipping and freight outbound and inbound charges under this warranty is the responsibility of the customer. Products received without a valid RMA number or one clearly marked on the box will be refused.
The warranty is only valid provided the product has been operated in accordance with the user guide and has not been misused or damaged in any way that is beyond the control of inHarmony Interactive, Inc.
All service covered by this warranty must be approved by inHarmony Interactive, Inc. and repairs performed by authorized technicians.
The warranty applies only to inHarmony products (Sound Lounge, Practitioner, and Meditation Cushion). The accessories or enhancements are not covered.
Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
inHarmony Interactive Inc. is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
Separate warranty terms apply to used/refurbished products including those received out-of-box.
Proof of purchase (original receipt) is required for all warranty repairs.