Help Center

Most Frequently Asked Questions

To deepen your knowledge and capabilities with our technology, we recommend you to take Kate Kunkel’s course… To learn more or sign up, click the link.

You can listen to anything you want through the inHarmony Products, though we recommend using our inHarmony Music Meditations App as there is a library of music created specifically for inHarmony products. You can experience over 200 tracks specifically made to activate our technology!

The inHarmony Meditation Cushion as well as all of our inHarmony products are covered in vegan leather, also called polyurethane leather.

Essential oils are very powerful, but I would not recommend putting oils on your inHarmony products. You can surly use a diffuser, inHarmony does include EOs and a diffuser in our Wellness Suites.

Products

There is no real weight limit on the inHarmony Sound Lounge mattress, it’s foam material. But the inHarmony Sound Lounge base has a 350 Pounds max weight recommendation.

Headphones are not included. You can use any headphones with a 3.5mm connection. We have found many of our customers prefer different types of headphones. The inHarmony Meditation Cushion has speakers built in. 

You can use any headphones with a 3.5mm connection with your inHarmony Mediation Cushion.

The answer is no, they're a few factors that affect this. Here is a more detail explanation for this question.
Yes, a sheet is thin and will not dampen the vibratory experience at all. 

Our inHarmony Practitioner is made of foam and does not have a weight limit. The weight limit is more about what you’re putting it on; as in the massage table or platform.

The BrainTap Headset it’s shipped from a different warehouse and it arrives separated from your inHarmony products, you will receive an email with the tracking number once the headset has been shipped.

Yes, of course. All inHarmony tech and all BrainTap headsets are compatible.

Once you acquire your Lifetime Access from our website

1. You will be receiving a “Set My Password” link to this email to create a password for the app. Follow the link to create a password. Please check your spam folder for this email if you do not see it in your inbox.

2. Download the inHarmony app from the Apple or Google Play Store.

3. Login with the credentials you just created and soak in the benefits of your inHarmony paired with the app.

If you had a payment subscription before, make sure to cancel it. If have any troubles receiving the initial “Set My Password” email or any other questions, please reach out to help@iaminharmony.com

You can download the inHarmony Music Meditation App from the Apple or Google Play Store.

If you paid for the subscription via website, this is how to process your cancellation:

Web app link: https://app.iaminharmony.com/

Video on how to cancel the subscription: https://www.loom.com/share/aec1f3c720114ff68526d2cec46dd06d

If you got the subscription from Android or iOS (Apple), you can follow these instructions:

Android:

  1. Open the Google Play app
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions - then Click Subscriptions
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.

For iPhone:1. Open the Settings app.2. Tap your name.3. Tap Subscriptions.4. Tap the subscription that you want to manage.5. Tap Cancel Subscription. (Or if you want to cancel Apple One but keep some subscriptions, tap Choose Individual Services.) If you don’t see Cancel, the subscription is already canceled and won't renew.

The cushion only responds to certain sound ranges, typically lower bass. While any music can be played through the cushion, we cannot guarantee a strong vibrational effect which is why we created the app with a library of tracks that were created specifically for our technology. The music in the app creates a unique vibroacoustic experience.

Yes. The app is designed to run in airplane mode. Since we're a subscription service, you will need to get online once a week to authenticate your subscription, even with LifeTime Access.

General

We ship anywhere in the world. Shipping is calculated in real time through our website at checkout. If you find a location that is not calculating at checkout, please email us at help@iaminharmony.com and we will give you a quote manually. 

Shipping is calculated at checkout. If at checkout you receive a message that we do not ship to your address, please email help@iaminharmony.com so we can quote you a shipping price.

When we're in stock, our products ship within 2-3 business days from placing your order. We ship from our warehouse located in Vista, CA. Depending on your location it can take 5-7 business days to arrive to you in the continental US. Shipping times vary based on your location, the time of year and the availability of our shipping partners; UPS, USPS, FedEx or a similar carrier. Our website will send you a notification with tracking once we ship. If you have any questions about your order, please email us at help@iaminharmony.com

We accept all major credit cards, Affirm, Money Orders sent to our office, PayPal and many more. Please add a product to the shopping cart here on our website and your payment options will appear.

You can find our complete return policy through the link below and in the footer of our website. We want you to try our products and we strive to make it as easy as possible to take home our products and try it out. Please note, inHarmony cannot cover your return shipping if you want to return your purchase. More details through this link.